Refund Policy

Online Courses:

The student/user did not access any portion of the online course and the student/user requests a refund, in writing via email within three business days from the date of the course setup (email notification sent). There will be no refunds for any online courses (or curricula) once a course has been accessed in any manner.

All shipped course materials (books, study guides, CDs, Self-Study Kits, Videos, etc.) are returned, unopened/unused, at your own expense if you accept delivery of the package.

Live Online Courses:

There can be no refund for the course once the first class has been concluded; or if any course material, including the eBook, is accessed. If extenuating circumstances exist, case-by-case situations will be reviewed by ProTrain. If a refund is issued, the refunded amount (- a $25 processing fee) will be dependent upon books being returned in excellent condition (i.e., no writing, missing pages, ripped or damage to pages and/or binding).

In-Person Courses:

No refund for the course once the first class has been concluded. If extenuating circumstances exist, case-by-case situations will be reviewed by ProTrain. If a refund is issued, the refunded amount will be dependent upon the books being returned in excellent condition (i.e., no writing, missing pages, ripped or damage to pages, and/or binding).